Van Der Wagen Merilynn - Customer Service Intelligence - Paperback Future Studies Description: Even before the recent

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Van Der Wagen Merilynn - Customer Service Intelligence - Paperback Future Studies Description: Even before the recentBinding: Paperback Description: Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: emotional intelligence behaviour modification role modelling dimensions of procedure and conviviality expectancy theory socio cultural concepts of (service) community customer service as dynamic 'object in